REPENTANCE, EXCHANGE AND RETURNS
Joola Brasil Com. de Mat. Esportivos Ltda. has a specific policy to regulate regrets, exchanges and returns of products purchased by Customers on the Website: Exchange and Return Policy. This policy also contains provisions on the Right of Regret. This specific policy is an inseparable part of these Terms and Conditions of Use.
All returns, exchanges or refund requests must first be authorized by contacting our customer service department.
The deadline to make an exchange is 7 days to regret the purchase and 30 days to return/exchange a product from the date of purchase.
To return/exchange your product, it must be unused and contain all accessories and original packaging.
Used or washed garments cannot be returned.
It is necessary to present the purchase invoice to return or exchange the product.
Refunds
Once your returned items have been received and inspected, you will be notified of your refund, which may take up to 7 business days.
Refunds will be made to the original payment method.
Contact us
If you would like to initiate a return, exchange or refund for your purchase or have any questions about the return or exchange process, please contact our Customer Service team with your Invoice or Order number. Our team will be happy to assist you.
