GUARANTEE
- Legal Warranty
All products have a 90-day warranty in accordance with the Consumer Protection Code (CD) against manufacturing defects from the date of receipt of the product.
- Warranty Coverage
The warranty exclusively covers manufacturing defects and technical problems that may arise during proper use of the product. The warranty does not cover:
Damage caused by incorrect use, falls or accidents.
Natural wear and tear of the product
Modifications or repairs carried out by third parties.
- How to activate the warranty
Contact our Customer Service Center by email at info@joolabrasil.com or by phone at 11 98164 3089.
Send the Order number or Invoice, detailing the defect and photos of the product.
Important Note: Customers should refuse delivery of any items that appear to be damaged. Returns, refunds or exchanges may not be accepted once an item has been signed for and delivery accepted.
- Verification
JOOLA Brazil may request proof of purchase to validate the warranty request.
- Shipping Responsibility
Customers are responsible for shipping the product back to JOOLA for warranty claim. Products must be properly packaged.
